Los Angeles Police Department veteran 9-1-1 operator, Jordan Turner, receives a call one night, from a teenage girl, Leah Templeton, fearing for her life as a man breaks into her home. Jordan calmly advises her to conceal herself upstairs. When the call is disconnected, Jordan calls Leah back, a decision that costs Leah her life. The ringing phone gives her location away to the intruder. Jordan attempts to dissuade him from going further over the phone. He responds "It's already done" and hangs up, leaving her distraught.