In New York City, a stray bolt of lightning strikes the 102-floor, 73-elevator Millennium Building. The three main express elevators begin acting strangely, resulting in a guard's flashlight being crushed. The next day, a group of pregnant women are held up between floors 20 and 21. The elevator overheats rapidly, causing two women to give birth and hospitalizing the rest. Reporter Jennifer Evans is called to write a report on the incident. After an investigation by METEOR elevator company technicians Jeff McClellan and Mark Newman, they determine that nothing is wrong with the elevators, a large part being Jeff's inability to actually admit there is something wrong (he states throughout his scenes that the computer controlling the elevators has absolutely no defects).