The audience is introduced to Andreas Winkelman, a man living alone and emotionally desolate after the recent demise of his marriage. He meets Anna, who is grieving the recent deaths of her husband and son. She uses a cane as a result of the car crash that killed them. While Anna uses Andreas' phone, he listens to her conversation, after which she departs visibly distraught. Anna has left her handbag behind and Andreas searches it, finding and reading a letter from her husband that will later prove she is deceptive.